Refund Policy

At I Am.. The Repurpose Project, we prioritize customer satisfaction while maintaining the integrity of our curated selection of unique and collectible items. It is essential to understand our stance on refunds, particularly concerning pre-owned merchandise.

Our policy dictates that we do not offer refunds on any pre-owned items. This decision is rooted in the nature of collectible and unique items, which often possess characteristics that can be subjective and may not meet the expectations of all customers. The resale value and condition of pre-owned items can vary significantly, making it impractical to accommodate refunds in these cases.

However, we recognize that exceptional circumstances may arise. Therefore, if a customer believes there is a valid reason for a refund on a pre-owned item, we encourage them to engage in a dialogue with either the owner or co-owner of the store. This communication must occur prior to any purchase to ensure clarity and understanding of the terms involved.

In summary, our refund policy is designed to protect both the customer and the integrity of our unique offerings. We encourage customers to thoroughly review product descriptions and engage with our team to address any questions or concerns before making a purchase. This proactive approach will help ensure a satisfactory shopping experience.

-The CEO & Co-Owner